The Cisco IP Phone manual – Guide and Basics


Searching for a Cisco IP phone manual? This guide will give you a detailed step by step instruction on how to use some of the most basic features.

Dial From the Corporate Directory

Dial From the Corporate Directory

1. Press the Directories button.
2. Press 5 on your keypad to select Corporate Directory.
3. Press the key on your keypad to enter the first few character’s of the person’s first name or press the down arrow on the Navigation
button to select Last Name: and enter the first few character’s of the person’s last name.
Press each key on the keypad repeatedly until the correct letter is selected.
Use the Backspace key << to erase characters to the left.
4. Press the Search softkey.
5. Press the down arrow on the Navigation button to highlight the listing and go “off hook” to dial the extension.

Dial From the Corporate Directory While on a Active Call

1. Complete steps 1 through 4 above.
2. Use the Navigation button to scroll to the listing.
3. Press the Dial softkey.
4. Your phone screen will display the prompt Handle Current Call.
5. Press one of the following softkeys to handle the first call.
∗ Press Hold to put the first call on hold and dial the second.
∗ Press EndCall to disconnect the first call and dial the second.
∗ Press Transf and when the second party answers, press Transf again to transfer the first party to the second.
∗ Press Confrn and when the second party answers press Confrn again to create a conference call with all parties.
Press Cancel at any time to return to the Directory Screen.
Press the Directories button to return to the default phone screen.

Transfer Calls

Transfer Without Speaking to the Transfer Recipient

1. Press the Transf… softkey and enter the target number or extension.
2. When you hear the call ringing, press the Transf… softkey again.

Talk to Transfer Recipient Before Transferring Call

1. Press the Transf… softkey and enter the target number or extension.
2. Wait for the transfer recipient to answer.
3. If the transfer recipient accepts the call, press the Transf… softkey again.
If the transfer recipient does not accept the call, press Resume.

Direct Transfer (Transfer Two Concurrent Call to Each Other)

1. Highlight any call on the line and press the Select softkey.
You may need to press the More softkey to see Select.
2. Highlight a second call on the line and press the Select softkey.
Selected calls display a and are grouped together in the call list.
3. Press the DirTrfr softkey.
The two calls are connected and you are dropped from the call.
If you want to stay on the line with the callers, press Join at step three above rather than
DirTrfr to create a Conference Call.
You cannot transfer a call that is on hold. You must highlight the call on hold and press Resume
before transferring the call.
DirTrfr only works with two calls on the same line. If the calls are on different lines, transfer one call to the other line and then use DirTrfr.

Dial From a Call Log

Dial From a Call Log

1. Press the Directories button.
2. Press the down arrow on the Navigation button to highlight either Missed Calls, Received Calls, or Placed Calls.
Or press 1 Missed Calls, 2 Received Calls, or 3 Placed Calls.
3. Press the down arrow on the Navigation button to highlight the listing and go “off hook.”
To add a prefix or other digits, press EditDial.

Erase Call Logs

1. Press the Directories button.
2. Press the Clear softkey.
All calls are erased from your Missed, Placed, and Received call logs. Each call log can store a maximum of 32 calls.

Dial From a Call Log While on an Connected Call

1. Press the Directories button.
2. Press either 1 Missed Calls, 2 Received Calls, or 3 Placed Calls.
3. Scroll to the listing and press the Dial softkey.
4. Press one of the following softkeys to handle the first call.
∗ Press Hold to put the first call on hold and dial the second.
∗ Press EndCall to disconnect the first call and dial the second.
∗ Press Transf and when the second party answers, press Transf again to transfer the first party to the second.
∗ Press Confrn and when the second party answers, press Confrn again to create a conference call with all parties

Related Posts with Thumbnails

About the Author

Alfred Tong
Author and owner of this blog. A Networking enthusiast, full time networking and systems Engineer. Generally curious about all things IT.Certifications: GIAC GSEC, CCNP-S, CCNP, CCSP, CCDP, CCNA, RHCE, JNCIA - FWV