Forward Calls

Setup Call Forward on Your Primary Line

1. Press CFwdALL and enter the target number or extension.
Enter the number exactly as you would dial it from your phone. The status line on the phone screen will display “Forwarded to” followed by the target number or extension.

Cancel Call Forwarding on your Primary Line

1. Press CFwdALL.

Setup Call Forward to Your Voice Mail

1. Press the CFwdALL softkey and then the Messages button.
The status line on the phone screen says “Forwarded to Voice Mail.”

Setup or Cancel Call Forwarding Using Cisco CallManager

1. Start your web browser and visit the Cisco Unified CallManager User Options page.
2. Enter your user id and password.
3. Click the User Options button in the upper left corner of the web page and select the Device menu.
4. Click the Line Settings button.
5. Select the Forward all calls to check box.
6. Select either Voice Mail or This number.
If you selected this number, enter the number exactly as you would dial it from your phone.
7. Click on the Save button in the upper left corner of the web page to save your changes.

Voicemail

Listen to Your Voice Messages

1. Press the Messages button.
2. Enter your voice mail password and follow the prompts.
Your handset light strip is solid red and a flashing envelope appears on your phone screen when you have new voice mail.

Personalize Your Voice Mail

1. Press the Messages button.
2. Enter your voice mail password and follow the prompts.

Check Voice Mail From Another Extension

1. Press the Messages button followed by the * key.
2. Enter your extension (user id).
3. Enter your password and follow the prompts.

Check Voice Mail From an External Phone

1. Call your direct dial number.
2. Wait for a greeting to play.
3. Press the * key.
4. Enter your extension (user id).
5. Enter your password and follow the prompts.

Send a Call to Your Voice Mail

1. Press the iDivert softkey.
iDivert transfers a ringing call or a call on hold to your voice mail.

Forward All Calls to Voice Mail

1. Press the CFwdAll softkey followed by the Messages button.
The status line on your phone display will say “Forwarded to Voicemail”. You can also forward your calls to voice mail using the Cisco CallManager web page.
2. Press the CFwdAll softkey to cancel call forwarding.

Transfer a Caller to Someone’s Voice Mail

1. Press the Transfer softkey followed by the * key.
2. Enter the recipient’s extension and press the Transfer softkey.

Call Park

Park a Connected Call

1. During a call, press the Park softkey.
The caller is automatically placed on hold. Note the call park number displayed on your phone screen; you will need this number to retrieve the parked call from another phone.

Retrieve a Parked Call

1. Go to the phone where you would like to retrieve the parked call.
2. Go “off hook.”
You can either pick up the handset, press the speaker button, or press the headset button.
3. Enter the call park number into your keypad to connect to the call.
You have a limited amount of time to retrieve the parked call before it rings back on its original extension.

Pickup and GPickUp

Answer a Ringing Call on an Extension in Your Group

1. Press an available Line button.
2. Press the PickUp softkey.
The call will ring on your phone.

Answer a Ringing Call on Extension Outside Your Group

1. Press an available Line button.
2. Press the GPickUp softkey.
3. Enter the call group pickup code provided by your system administrator.
4. The call will ring on your phone.
The system administrator must establish “groups” before you can use PickUp and GPickUp.

Continue to part II of the Cisco IP Phone guide if you want to learn about conference calls and adding speed dials to your phone.